GAMERSTAR Store Service Agreement

This agreement is entered into by and between you, the user, and HK GAMESTAR TECHNOLOGY LIMITED ("GAMERSTAR", "we", "us" or "our"). Before placing any order or completing any transaction, please read this agreement carefully and make sure that you fully understand each clause, especially clauses highlighted in bold or otherwise intended to draw your attention because they may materially affect the rights and obligations of both parties. These clauses may include limitations or exclusions of liability, applicable law, and dispute resolution provisions. By submitting an order and making payment, you are deemed to have read, understood, accepted, and agreed to be bound by all terms of this agreement and the relevant legal consequences. If you do not agree to any part of this agreement, please stop placing the order and do not make payment.

1. About This Service

You may purchase games and related products offered in the GAMERSTAR Store through online payment and obtain the game product you select in accordance with the delivery method supported by that product.

2. Service Rules

1. Service content: We display game products available for purchase in the GAMERSTAR Store. You may select the game product you wish to purchase and choose one of the delivery methods supported by that product. After you complete payment, we will provide the relevant game product according to the delivery method you selected.

2. Delivery methods:

(1) If you select "CDKEY" as the delivery method:

a) After you complete payment, we will send you a CDKEY. You may obtain the corresponding game product by activating the CDKEY.

b) You understand and agree that, due to the nature of the product, the transaction will be deemed completed once the CDKEY has been sent. Except where the product itself has a quality issue, returns and exchanges are not supported. To protect your rights and interests, you should complete activation within the validity period of the CDKEY as soon as possible. The validity period for CDKEY activation shall be subject to the official response or rules of the game product publisher or manufacturer.

(2) If you select "Ubisoft Connect activation" as the delivery method:

a) After you complete payment, we will provide an activation channel. You may complete activation on the page designated by GAMERSTAR by following the relevant instructions and obtain the corresponding game product.

b) You understand and agree that, due to the nature of the product, returns and exchanges are not supported after purchase except where the product itself has a quality issue. To protect your rights and interests, you should complete activation as soon as possible after purchase. GAMERSTAR shall not be liable for any failure to obtain the game product caused by your failure to activate it within the validity period specified for the game product. The product activation validity period shall be subject to the official response or rules of the game product publisher or manufacturer.

c) You must correctly provide the account information required to obtain the game product. We are not liable for any abnormal product delivery, activation failure, or other issue caused by incorrect information submitted by you or by problems with the relevant account itself.

(3) If you select "key delivery after stock arrival" as the delivery method:

a) You understand and agree that products delivered in this way are pre-order games and are not spot goods. After you complete payment, we will issue the CDKEY after the product arrives and notify you through methods including, but not limited to, in-site messages and SMS. You may obtain the corresponding game product by activating the CDKEY.

c) You understand and agree that, in order to maintain the transaction order of pre-order products and allocate resources properly, we cannot process refund requests within 48 hours before the game is released or pre-loading begins. The refund channel for pre-order products will be opened 6 hours after payment is completed. If you no longer need the product, you may apply for a refund on the order page after 6 hours have passed from order payment.

3. Usage restrictions: The game products in the GAMERSTAR Store will indicate the account regions in which the product can be activated. Before placing an order, please carefully verify the product information and account information. If the game transaction or activation fails because your account region is not supported, your IP address is not supported, or you use a VPN, the relevant risk shall be borne by you, and any fees already collected or deducted will not be refunded.

4. Refunds:

a) You understand and agree that, due to the nature of non-physical internet products, for any order for which you have paid and GAMERSTAR has completed delivery, your refund request will not be supported except in cases such as incorrect delivery, missing delivery, or a material product quality issue.

b) When purchasing products, you may use promotional policies supported by us, including but not limited to coupons and promo code deductions. If your refund request meets the refund requirements and is accepted and approved by GAMERSTAR, we will refund the amount you actually paid. Used promotional benefits cannot be converted into cash.

c) Due to PayPal refund policy limitations, if an order paid through PayPal needs to be refunded, you must submit the refund request within 120 days after payment is completed. You shall bear the risk that an overdue request may be rejected, may not be refunded through the original payment channel, or may not support a full refund.

*Completed delivery includes, but is not limited to, the CDKEY delivery method where the CDKEY has already been sent.

*Incorrect delivery, missing delivery, or material product quality issues include, but are not limited to, incorrect product content being sent, the product not being sent, or the purchased game product being revoked. If any of the above occurs, please contact us through the GAMERSTAR website Help Center for consultation and handling.

5. Physical product delivery:

You understand and agree that physical products purchased from GAMERSTAR are not eligible for return or exchange except where there is a quality issue. Please confirm your purchase needs and correctly fill in your shipping information before placing an order.

3. Disclaimer and Breach of Agreement

1. You shall properly safeguard your GAMERSTAR account password and related information. All operations and transactions conducted through your account will be deemed the true expression of intent of the owner of that account, and you shall bear full responsibility for all activities conducted under that account.

2. You shall use your GAMERSTAR account in a lawful and proper manner. GAMERSTAR is not responsible for account bans, abnormal account use, or other risks caused by your violation of applicable laws, regulations, or platform rules while using the account, and you shall bear all related responsibility.

3. Your purchases shall be based on genuine consumption needs. You must not engage in malicious buying or selling or any other conduct that disrupts transaction order, including but not limited to using scripts or tools to purchase large quantities of the same game product, fake orders, or frequent purchases and refund requests for the same game product within a short period. If any of the above occurs, GAMERSTAR has the right, as necessary to maintain platform order, to handle abnormal orders by means including but not limited to closing orders, withdrawing orders, and banning accounts, and fees already deducted will not be refunded.

4. If the transaction quantity or price of any product becomes materially abnormal due to hacking, system vulnerabilities, or similar reasons, GAMERSTAR has the right to proactively take measures such as closing or withdrawing orders without bearing liability for breach of contract. You shall cooperate with the implementation of such measures.

5. You understand and agree that installation, use, after-sales explanation, and consultation for games themselves shall be handled by the game publisher. Except for game products whose publisher is shown as HK GAMESTAR TECHNOLOGY (HK) CO., LIMITED, if you require the above explanation or consultation services, we will actively assist you in contacting the relevant publisher or manufacturer to handle the matter.

6. You understand and agree that, due to technology upgrades, service system upgrades, business strategy adjustments, or changes required to comply with major technologies, laws, regulations, or policies, GAMERSTAR does not guarantee that any service agreed under this agreement will be provided permanently. You should use the relevant rights and benefits promptly after the transaction is completed. You may submit a handling request to GAMERSTAR for an order with a material quality issue within one year, inclusive, after the transaction is completed. After verification, we will adopt a refund, compensation, or other handling plan. If your transaction order has exceeded one year, the relevant handling request may not be supported.

7. GAMERSTAR shall be exempt from legal liability for circumstances and disputes caused by force majeure or unforeseeable events. Such force majeure and unforeseeable events include hacking, major impacts caused by technical adjustments by telecommunications departments, temporary shutdowns caused by government control, virus attacks, and similar events.

4. Miscellaneous

1. The formation, performance, interpretation, and dispute resolution of this agreement shall be governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China.

2. If any dispute arises between the parties in connection with the content or performance of this agreement, the parties shall first seek to resolve the dispute through friendly consultation. If consultation fails, either party may file a lawsuit with the court having jurisdiction over the place where the defendant is located.